Orders placed Monday - Thursday before 3PM PST (excluding holidays) will be processed in 1-3 business days.
Orders placed Friday - Sunday (excluding holidays) will be processed on the following Monday.
Orders are shipped by either UPS or DHL. In some cases, packages may be sent by USPS or FedEX. Upon shipment, you will receive a notification email to inform you that your order is on the way along with tracking information.
If you do not receive a tracking number with your email confirmation, please contact Customer Care at customercare@arotagas.com
We always do our best to ensure every order arrives in perfect condition. But sometimes unforeseen issues happen during delivery. If your order is lost, damaged, or stolen from your porch, we want you to be protected. That’s why we offer AfterShip Protection.
You can add protection to your order during checkout. If you choose not to add protection, our options become limited and we might not be able to compensate you for lost, damaged, or stolen packages.
All claims must be filed within 30 business days of the order being shipped.
If your order is lost, damaged, or porch pirated, you can file a claim here: customercare@arotagas.com
For qualified claims, we will replace any and all damaged items depending on availability, or issue a refund. Shipping insurance is provided by InsureShield.
Arotagas is not responsible for lost or stolen packages once tracking information reports delivered to address provided or any fees related to international shipping. Please contact your local USPS for help on recovery of packages reported delivered via your tracking email.
Free Shipping on Orders $400+
Domestics Express Delivery
Easy Online Returns
In-Store Returns
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