Delivery

Duplicate Orders:

If you accidentally place a duplicate order, please contact us immediately with your Order ID, and we will refund the duplicate order as long as it has not been shipped out.

Damaged Products:

If you receive a damaged product, please send photographic proof to customercare@arotagas.com, and we will review the case and contact you regarding a reshipment to replace the damaged product.

Order Changes/Cancelled Orders:

Please make sure you carefully review your order before placing it. Our shipping department works very fast to pull orders and ship them once order are placed. Because of this, double check that all sizes are correct and you definitely want your items before submitting your order because no changes can be made once your order is placed.

Wrong Address:

We do not take responsibility for orders that are delivered to the wrong address. It is the customer's responsibility to double check the shipping address before the order is placed. If the wrong address is given, it is not our responsibility.

Lost/Stolen Orders:

Arotagas is not responsible for any package that is lost or stolen. Please contact USPS/UPS with questions regarding your package once it leaves our facility.

We value our customers and want to ensure that you are completely satisfied with your purchases. If you have any questions or concerns, please do not hesitate to contact us at customercare@arotagas.com.