Frequently Asked Questions
Product & Misc Questions
You can return your order up to 14 days after it has been delivered, if all tags are still attached.
If you're unsure about sizing, simply refer to our size guides located underneath the available sizes for each of our products. If you need further assistance, please don't hesitate to contact us. Our team will ask about your typical size and how you like to wear your clothes to suggest the best fit for you.
Here is a video walkthrough on how to measure your body: https://arotagas.com/pages/how-to-measure
We completely understand that plans change. Unfortunately, once an order is placed, we are unable to cancel or make any alterations. We hope to offer a cancellation window in the future.
If you have any questions or concerns, please contact our customer care team at customercare@arotagas.com or click the "contact us" button below.
To initiate a return or exchange, please refer to our return policy. Please note that items must be in new and unused condition, unwashed, and returned in their original barcoded polybag within 14 days of delivery. Once we receive and inspect your item, we will notify you via email of the approval or rejection of your request. If approved, your refund will be processed. If the return/exchange does not pass inspection, we will mail it back to you.
Yes, we ship to all countries.
All orders are shipped from our warehouses in California, Texas, Colorado, or New York.
Our fabrics are mainly made in Italy, France, and Korea.
Our garments are made by hand in USA.
The brand is based in Los Angeles, California, USA.
LA Store: 104 Robertson Blvd, Los Angeles, CA 90048
Latest Press: https://voyagela.com/interview/conversations-with-elysia-ardent/
Ordering
Orders processed here will take 3-5 business days to arrive. Delivery details will be provided in your confirmation email.
We offer free shipping on all orders $400+ USD
UPS, USPS, or Fedex
No, all orders are sent with the duty paid. So, there are no extra charges.
All orders are shipped from our warehouses in California, Texas, Colorado, or New York.
