Returns and Exchanges

Duplicate Orders:

If you accidentally place a duplicate order, please contact us immediately with your Order ID, and we will refund the duplicate order as long as it has not been shipped out.

Damaged Products:

If you receive a damaged product, please send photographic proof to customercare@arotagas.com, and we will review the case and contact you regarding a reshipment to replace the damaged product.

Order Changes/Cancelled Orders:

Please make sure you carefully review your order before placing it. Our shipping department works very fast to pull orders and ship them once order are placed. Because of this, double check that all sizes are correct and you definitely want your items before submitting your order because no changes can be made once your order is placed.

Wrong Address:

We do not take responsibility for orders that are delivered to the wrong address. It is the customer's responsibility to double check the shipping address before the order is placed. If the wrong address is given, it is not our responsibility.

Lost/Stolen Orders:

Arotagas is not responsible for any package that is lost or stolen. Please contact USPS/UPS with questions regarding your package once it leaves our facility.

We value our customers and want to ensure that you are completely satisfied with your purchases. If you have any questions or concerns, please do not hesitate to contact us at customercare@arotagas.com.

At Arotagas, we strive to provide you with high-quality products and exceptional customer service. We want our customers to be completely satisfied with their purchases, which is why we accept returns and exchanges within 14 days of the delivery date. To ensure that the process is smooth and efficient, please follow the guidelines below:

• We offer refunds to your original payment method on items returned to us, after the item has been received and inspected.
• Please allow 5 business days to process your return once our warehouse receives it. This can take up to 7 business days in holiday periods.
• Please allow up to 14 business days for the refund to be processed and for the credit to appear on your statement. The time taken for the credit to appear may vary depending on your financial institution.
• Custom orders are final sales and cannot be returned. We only offer store credit for returned items and we do not issue refunds to the original method of payment for any returned sale item or items purchased using a discount code. You will receive your store credit gift card via email within 5-10 business days of delivery of a return back to our warehouse. Store credit never expires.

• We do not allow order cancellations or order edits once an order has been placed, so please thoroughly double-check all order, contact, and payment information at checkout. We do not make price adjustments on any past or future orders.

• All items are quality checked before they are dispatched to customers.
• Returned items must be in new and unused condition, with tags attached and in their original barcoded bag and polybag.
• All merchandise must be returned unworn, unwashed, and in original condition with tags and cable tie still attached. If items have makeup, deodorant, hair, or other stains. We will not accept any returns that do not comply and you will not be given refund, and you will be invoiced for the shipping cost to send the items back.
• Once we receive your returned item, we will inspect it and notify you via email whether your refund or exchange has been approved or rejected.
• If approved, your refund will be processed. If the item does not meet our guidelines, it will be mailed back to you.
  
• If you need to exchange an item for a different size or style, please email us at customercare@arotagas.com within 14 days of the delivery date and they are FREE. We will provide you with the return address, please return your original order and use your store credit gift card towards the new order.
• Please note that we cannot accept returns without your order invoice, order number and email confirmation. Please print your order confirmation email that was sent to you at order placement and include in it the return package.
• To initiate a return or exchange, please email us at customercare@arotagas.com and provide your order number, the reasons and photos of the return items. We will guide you through the return process step by step. All returns are subject to evaluation by Arotagas.
  
• Please note all items marked final sale or discounted 35% or more are not eligible for a refund or exchange. We do not offer store credit for final sale items.
• Helpful Hint: Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Write RETURN on the front of any parcel you wish to return. If you fail to do so, you will be subject to additional customs and shipping charges. We also may withhold to decline your parcel. You are responsible for covering the shipping costs associated with returning your item.

• You can also reach out to our customer service team at customercare@arotagas.com - We offer 24/7 Customer Service and are eager to assist you with your order.

• After 14 days, we do not accept any returns or exchanges. Please review products and decide within 14 days of when the item arrives.
• If the above is not adhered to when you make the return. Arotagas reserve the right to return the item to you.
• Shipping costs are not included in the store credit amount and will not be refunded. 
  
• We offer one complimentary exchange for size or style. Any additional exchanges will incur a restocking fee. If you choose to return an item after an exchange, a store credit will be issued instead of a refund.
• At Arotagas, we are committed to maintaining high-quality standards, supporting sustainability efforts, and managing our exclusive, limited-production inventory. Each return undergoes thorough inspection, cleaning, and repackaging to ensure pristine, premium products for our customers. Additionally, we take pride in paying fair wages to our skilled US staff who handle every step with care and precision. To help cover these efforts, all returns will have a restocking fee of 11% of the item price for the original shipping amount and handling. We appreciate your understanding and are here to assist you with any questions through our Customer Care Team.
  
• International Orders: We are unable to accept returns or exchanges for international orders.
• Arotagas reserves the right to refuse returns that do not meet our return requirements.

Arotagas reserves the right to modify this returns policy at any time. Any changes will be effective immediately upon posting on our website.

By making a purchase from Arotagas, you acknowledge that you have read and agreed to this 14-day returns policy.